Terms of Service
InfluencerDM
Last updated: January 17, 2026
These Terms of Service ("Terms") govern your access to and use of InfluencerDM (the "Service"), including our website, dashboard, and any related software, tools, integrations, and features (collectively, the "Platform"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1) Definitions
- "You" or "User" means the individual or entity using the Service.
- "Account" means your registered user account for the Service.
- "Subscription" means a paid plan that grants access to certain features.
- "User Content" means content you provide, upload, transmit, or process through the Service, including message templates, automated replies, contact data you upload, and related metadata.
- "Meta/Instagram" refers to Meta Platforms, Inc. and/or Instagram and their products, services, APIs, and policies.
2) Eligibility and Account Registration
You must be at least 18 years old to use the Service, or have permission from a parent/guardian if you are between 13 and 18 (where allowed by law). You agree to provide accurate and complete information when creating an Account and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account.
3) The Service
InfluencerDM provides tools to help you automate and manage Instagram DM workflows, including triggers, message sequences, AI-assisted responses, lead capture, analytics, and integrations (features may vary by plan). We may change, suspend, or discontinue any part of the Service at any time, including adding or removing features, without liability to you.
4) Meta/Instagram Relationship and Compliance
InfluencerDM is not affiliated with, endorsed by, or sponsored by Meta or Instagram. You are solely responsible for ensuring your use of the Service complies with Meta/Instagram terms, policies, and applicable law. If Meta/Instagram changes its policies, APIs, or enforcement practices, some or all Service functionality may be limited, interrupted, or become unavailable, and you acknowledge this risk.
5) License to Use the Service
Subject to these Terms and your compliance with them, InfluencerDM grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. Except as expressly permitted, you may not (and may not allow any third party to):
- copy, modify, or create derivative works of the Service;
- reverse engineer, decompile, or attempt to extract source code or underlying ideas;
- rent, resell, sublicense, or provide the Service on a service-bureau basis;
- bypass or attempt to bypass security, rate limits, usage restrictions, or access controls;
- remove or alter proprietary notices.
6) Acceptable Use (Prohibited Conduct)
You agree not to use the Service to:
- send spam, run scams, or engage in deceptive practices;
- harass, threaten, defame, or violate the rights of others;
- violate any Meta/Instagram policies or attempt to evade platform restrictions;
- transmit unlawful, harmful, infringing, or abusive content;
- introduce malware, viruses, or harmful code;
- scrape, harvest, or collect data without lawful basis and permissions;
- overload, disrupt, or interfere with the Service or systems connected to it.
We may suspend or terminate your Account if we believe you violated these Terms, created risk (including platform enforcement risk), or used the Service in a way that could harm InfluencerDM, other users, or third parties.
7) User Content and Data
7.1 Ownership
As between you and InfluencerDM, you retain ownership of your User Content.
7.2 License to Provide the Service
You grant InfluencerDM a worldwide, non-exclusive license to host, process, transmit, display, and use User Content only as necessary to provide, secure, maintain, and improve the Service, comply with law, and enforce these Terms.
7.3 Your Responsibilities
You represent and warrant that:
- you have all rights, permissions, and lawful basis necessary to use, upload, and process User Content;
- you are responsible for the content, legality, and compliance of all messages you send or automate;
- you will not use the Service to send content that violates applicable law or third-party rights.
8) Third-Party Services and Integrations
The Service may integrate with or link to third-party services (including Meta/Instagram and third-party automation or CRM tools). Third-party services are controlled by their own terms and policies, and InfluencerDM is not responsible for third-party services, availability, actions, or failures.
9) Subscriptions, Billing, and Payments
9.1 Plans and Fees
Some features require a paid Subscription. Prices, features, and plan limits are described on our pricing page or within the Platform and may change as described below.
9.2 Auto-Renewal
If you purchase a Subscription, it will automatically renew at the end of each billing period unless you cancel before renewal. You authorize InfluencerDM (and our payment processors) to charge your payment method on a recurring basis until you cancel.
9.3 Cancellation
You can cancel your Subscription at any time through your account settings or by contacting support at hi@influencerdm.com. Cancellation takes effect at the end of your then-current billing period unless required otherwise by applicable law.
9.4 Free Trials
If we offer a free trial, trial duration and eligibility will be stated at sign-up. Unless you cancel before the trial ends, you will be charged the applicable Subscription fee when the trial expires.
9.5 Refunds
All fees are non-refundable except where required by law or where we expressly state otherwise in writing.
9.6 Taxes
Fees are exclusive of applicable taxes (GST/VAT or similar), which you are responsible for paying unless the law requires us to collect them.
9.7 Fee Changes
We may change Subscription fees or plan features from time to time. If we increase fees, we will provide reasonable notice (for example, by email or within the Platform) before the change applies to your next renewal.
10) Intellectual Property
InfluencerDM and its licensors retain all right, title, and interest in and to the Service, Platform, software, designs, trademarks, and all related intellectual property. These Terms do not grant you any ownership rights in the Service.
11) Feedback
If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant InfluencerDM a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that Feedback without compensation or obligation to you.
12) Suspension and Termination
We may suspend or terminate your Account immediately for any reason, including if you breach these Terms, misuse the Service, create risk, or fail to pay fees. You may stop using the Service at any time. Upon termination, your license to use the Service ends immediately.
13) Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFLUENCERDM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
14) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFLUENCERDM WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFLUENCERDM'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO INFLUENCERDM FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
15) Indemnification
You agree to defend, indemnify, and hold harmless InfluencerDM, its affiliates, and their directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your User Content; or (c) your violation of these Terms, applicable law, or third-party rights.
16) Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by posting on the Platform or emailing you). Your continued use of the Service after the updated Terms become effective constitutes acceptance of the updated Terms.
17) Governing Law and Jurisdiction
These Terms are governed by the laws of India, without regard to conflict of law principles. You agree that any dispute arising out of or related to these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in Bangalore, India.
18) Contact
If you have questions about these Terms, contact: