Privacy Policy

InfluencerDM

Last updated: January 17, 2026

This Privacy Policy ("Policy") explains how InfluencerDM ("InfluencerDM," "we," "us," or "our") collects, uses, discloses, and protects personal data when you use our website, application, and services (collectively, the "Service"). By accessing or using the Service, you agree to the practices described in this Policy. If you do not agree, do not use the Service.

1) Who We Are (Data Controller/Fiduciary)

Registered address: Koramangla, Bangalore, India

Support email: hi@influencerdm.com

Grievance / privacy contact: hi@influencerdm.com

2) Scope

This Policy applies to personal data we process when you:

  • visit our website,
  • create an account,
  • connect your Instagram/Meta account(s),
  • configure automations and message workflows,
  • communicate with us (support, sales, or other inquiries).

3) Personal Data We Collect

We collect personal data in the following categories (depending on how you use the Service):

A) Information you provide directly

  • Account information (name, email, phone number if provided, password or authentication credentials).
  • Billing information (billing name, billing address, payment status, transaction history). Note: payment card details are typically processed by our payment processors, not stored by us.
  • Support communications (messages you send to us, attachments, feedback, responses to surveys).

B) Information from connected accounts (Meta/Instagram)

If you connect Instagram/Meta to InfluencerDM, we may receive and process data made available via Meta/Instagram APIs or permissions you grant, such as:

  • Instagram account identifiers/handles, page or business account info, and connected account metadata,
  • messages and message metadata processed to deliver automation (for example, timestamps, message direction, delivery status),
  • comments or interactions relevant to your configured automations (depending on features enabled).

C) Automatically collected information

  • Device and usage information (IP address, browser type, device type, operating system, pages/screens viewed, clicks, session duration, referring URLs).
  • Log and diagnostic data (app events, error logs, crash reports).

D) Cookies and similar technologies

We use cookies or similar technologies to:

  • keep you logged in (authentication),
  • remember preferences,
  • measure usage and improve performance,
  • understand marketing effectiveness (where enabled).

You can control cookies through your browser settings; disabling cookies may affect some Service functionality.

4) How We Use Personal Data

We use personal data for the following purposes:

  • Provide and operate the Service (account creation, authentication, automations, analytics, customer support).
  • Process payments and manage subscriptions (including invoices, renewals, and fraud prevention).
  • Improve and secure the Service (debugging, monitoring, preventing abuse, enforcing our Terms).
  • Communicate with you (service updates, security notices, administrative messages, support responses).
  • Marketing (send product updates or offers if you opt in, and you can opt out at any time).
  • Comply with legal obligations and respond to lawful requests.

5) Legal Bases (Where Required)

Where required by applicable law, we rely on one or more of the following legal bases: consent, performance of a contract (providing the Service), compliance with legal obligations, and legitimate interests (such as security and improving the Service).

6) How We Share Personal Data

We do not sell your personal data. We may share personal data in the following situations:

A) Service providers (processors)

We share data with vendors who help us run the Service, such as:

  • hosting and infrastructure providers,
  • analytics providers,
  • customer support tools,
  • email delivery and communications providers,
  • payment processors.

These providers are authorized to process personal data only as needed to provide services to us.

B) Integrations you enable

If you connect third-party tools (e.g., Zapier, Make, n8n, CRM tools), we may share data with those services as directed by you, and their privacy policies apply.

C) Legal and safety

We may disclose personal data if we believe disclosure is reasonably necessary to:

  • comply with law, regulation, legal process, or governmental request,
  • enforce our Terms, investigate violations, or protect our rights, users, or the public,
  • detect, prevent, or address fraud or security issues.

D) Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate protections.

7) Data Retention

We retain personal data for as long as needed to:

  • provide the Service,
  • comply with legal and accounting obligations,
  • resolve disputes,
  • enforce agreements.

You can request deletion of your account and associated personal data, subject to legal requirements and legitimate business needs (for example, retaining invoices/transaction records).

Retention periods:

  • Account data retained until: account deletion + 30 days.
  • Message/automation logs retained for: 180 days.
  • Billing records retained for: 8 years, or as required by law.

8) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9) Your Choices and Controls

You can:

  • update account details from your dashboard (where available),
  • opt out of marketing emails using the unsubscribe link or by contacting us,
  • control cookies through browser settings,
  • disconnect integrations or connected accounts (where available).

10) Your Rights (Access, Correction, Deletion, Grievance)

Depending on your location and applicable law, you may have rights such as:

  • access to personal data we hold about you,
  • correction of inaccurate data,
  • deletion of personal data,
  • withdrawal of consent (where we rely on consent),
  • grievance redressal / complaint mechanisms.

To exercise your rights, contact us at hi@influencerdm.com. We may need to verify your identity before fulfilling requests.

11) Children's Privacy

The Service is not intended for children under 13. If you believe a child has provided personal data to us without appropriate consent, contact us and we will take appropriate steps to delete it.

12) International Data Transfers

Your personal data may be processed in countries other than where you live (for example, where our service providers operate). When we transfer personal data, we take steps designed to ensure appropriate safeguards are in place as required by applicable law.

13) Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties, and you should review their privacy policies.

14) Changes to This Policy

We may update this Policy from time to time. The "Last updated" date at the top indicates when changes took effect. Your continued use of the Service after an update means you accept the updated Policy.

15) Contact Us

For questions, concerns, or requests related to this Policy, contact:

InfluencerDM

Email: hi@influencerdm.com